Privacy Policy – How 92dado Handles Your Personal Data

This Privacy Policy applies to all current, former and prospective members of 92dado who are based in Pakistan or who access the 92dado platform from within Pakistan. It covers all personal data collected through the 92dado website, mobile application, customer support channels and any third-party integrations used to deliver the 92dado service.

92dado is an online casino and sports betting platform built specifically for Pakistani users. Our primary currency is the Pakistani Rupee (PKR). Our primary payment integrations are Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Pakistani-issued Visa and Mastercard. This Privacy Policy is written in the context of these local services and the data flows they create.

Privacy is not an afterthought at 92dado — it is a foundational part of how we have built the platform. We collect only what we need, we keep it only as long as we need it, we protect it using industry-standard technical measures, and we give you real control over your own information. When we make changes to this policy, we tell you clearly. If you have any question about your data at any time, our support team is available 24/7 at [email protected].

When you create a 92dado account we collect the following information that you provide directly:

• Full name as it appears on your CNIC or other identity document
• Date of birth (to verify you are 18 or older)
• Mobile phone number (used for account verification and communication)
• Email address
• Username and encrypted password
• City or region in Pakistan (optional, used to personalise your experience)

When identity verification is required — typically before large withdrawals or when unusual activity is detected — 92dado may request:

• A copy of your CNIC (Computerised National Identity Card) front and back
• Proof of ownership of the payment method linked to your account (e.g., a screenshot of your Easypaisa wallet showing your registered mobile number)
• A selfie or live photo for identity matching purposes

Verification documents are handled with strict confidentiality, stored securely and not shared outside 92dado except where legally required.

92dado automatically records the following data as part of normal platform operations:

• Deposit and withdrawal amounts, timestamps, payment methods and transaction reference numbers
• Bets placed: game or event, stake amount (in PKR), odds, result and settlement time
• Bonus activations, wagering progress and promotional participation
• Game session logs: game title, session start and end time, net session result

This data is used for account management, dispute resolution, fraud detection and regulatory compliance. It is also the basis on which 92dado calculates your balance and processes withdrawals accurately.

When you access 92dado, our systems automatically collect certain technical data:

• IP address and approximate geographic location
• Device type (mobile, tablet, desktop) and operating system
• Browser type and version
• Pages visited within 92dado and navigation paths
• Session duration and frequency

This technical data is used for security monitoring, fraud prevention and platform performance optimisation. It is not used to build advertising profiles or shared with marketing third parties.

Every data collection at 92dado has a clear purpose. We do not collect data speculatively or build profiles for advertising purposes. If you have a question about why a specific piece of information is requested during your use of 92dado, contact [email protected] and we will explain it clearly.

The majority of data processing at 92dado is necessary to perform the contract between 92dado and you as a member. Without processing your registration data, transaction data and account activity data, 92dado cannot operate your account, process your bets, pay out your winnings or provide customer support. This is the primary legal basis for most of our data processing.

Some data processing at 92dado is required by law — specifically the Know Your Customer (KYC) obligations that apply to financial services platforms. Collecting and verifying identity information is a legal requirement, not a commercial preference. Similarly, retaining transaction records for a defined minimum period is a legal obligation. We cannot waive these requirements on individual request.

Fraud detection, security monitoring and platform analytics processing is conducted under legitimate interest — meaning 92dado has a genuine and proportionate business reason to process this data that does not override your rights. Where legitimate interest is the legal basis, you have the right to object to that processing by contacting us at [email protected].

Marketing communications from 92dado are sent only with your consent. You can withdraw marketing consent at any time by clicking the unsubscribe link in any 92dado email, or by contacting [email protected]. Withdrawing marketing consent does not affect the operation of your account or your ability to use 92dado — it only stops promotional messages from being sent to you.

To process your PKR deposits and withdrawals, 92dado must share transaction data — including your account reference, amount and payment method identifier — with the relevant payment processors. This includes Easypaisa, JazzCash, NayaPay, SadaPay and banking partners used for IBFT transfers. These partners receive only the data necessary to complete your transaction and are contractually bound to use it for no other purpose.

Some games and virtual sports at 92dado are delivered by third-party certified game providers. These providers may receive a session token and stake amount to facilitate gameplay — they do not receive your name, CNIC or other personal identity information. All third-party game providers used by 92dado operate under data processing agreements that prohibit use of member data outside of game delivery.

92dado will disclose member data to regulatory bodies, law enforcement or courts when legally required to do so — for example, in response to a valid court order or regulatory investigation. We will notify affected members of such disclosure where permitted by law and where it would not compromise a legal process.

In cases where fraud, money laundering or other financial crimes are suspected, 92dado may share limited account information with fraud prevention organisations or financial intelligence authorities. This is done strictly on a case-by-case basis where there are reasonable grounds for suspicion and not as a routine practice.

92dado stores payment method references — such as your registered Easypaisa mobile number or the last four digits of a linked bank card — to facilitate future deposits and withdrawals without requiring you to re-enter details each time. Full payment credentials are not stored on 92dado servers. Card details where applicable are processed through PCI-DSS compliant payment gateways and tokenised — meaning we hold a secure token that represents your card rather than the card number itself.

As a platform that processes financial transactions in PKR, 92dado maintains transaction records in compliance with anti-money laundering (AML) requirements. This means deposit and withdrawal records, along with associated member identity information, are retained for a legally defined minimum period even if you close your account. These records are held securely and accessed only by authorised staff or in response to legitimate regulatory or legal requests.

While your 92dado account is active, we retain all registration, transaction and gameplay data necessary to operate the account, process payments, resolve disputes and comply with our legal obligations. We do not delete active account data on request where that data is required for one of these purposes — but we can provide you with a copy at any time (see Section 10 on your rights).

When a 92dado account is closed — whether by the member or by 92dado — we retain certain data for a minimum period required by our legal and financial obligations. Financial transaction records are typically retained for a minimum of five years following account closure. After the mandatory retention period, data is securely deleted or permanently anonymised.

If you opt out of marketing communications, 92dado removes your contact details from marketing lists within 30 days of receiving your opt-out request. A suppression record is kept indefinitely to ensure you are not re-added to marketing lists by accident — this is standard practice and is in your interest, not ours.

• SSL/TLS encryption — all data transmitted between your device and 92dado is encrypted in transit
• Password hashing — passwords are stored using one-way hashing algorithms; 92dado staff cannot read your password in plaintext
• Access controls — member data is accessible only to 92dado staff who have a legitimate operational need; access is logged and reviewed
• Payment tokenisation — card and payment method data is tokenised through PCI-DSS compliant gateways
• Intrusion detection — 92dado's systems monitor for suspicious access patterns and unauthorised access attempts in real time

If you believe your 92dado account has been accessed without your authorisation, change your password immediately and contact [email protected] with "Account Security" in the subject line. Include your account username, the approximate time you noticed the issue and any details about suspicious activity. 92dado will investigate and take action — including freezing the account to prevent further unauthorised access if necessary — within one business hour of receiving a security report.

Cookies are small text files placed on your device by the 92dado website. They help the platform remember your session, keep you logged in between pages and track how the site is being used. 92dado uses three categories of cookies:

You can manage cookie settings through your browser. In most browsers this is found under Settings → Privacy → Cookies. You can also use private or incognito browsing mode to prevent cookies from being stored after a session ends. Please note that clearing cookies will log you out of 92dado and may reset some platform preferences you have set.

92dado does not knowingly collect or process personal data from individuals under the age of 18. Registration requires confirmation that you are 18 or older. If 92dado determines that an account belongs to a person under 18, the account will be closed immediately, all data will be deleted except for the minimum required for compliance purposes, and any deposits will be returned to the originating payment method.

If you are a parent or guardian and believe your child has registered at 92dado, please contact [email protected] immediately with details. We will prioritise the investigation and take action within 24 hours of receiving the report.

With your consent, 92dado sends promotional messages via email and SMS — these include new promotion announcements, deposit bonus offers, reload bonuses and information about new games or betting markets relevant to Pakistani players. We aim to send relevant communications only — not daily spam. You can expect no more than four to six promotional messages per month from 92dado under normal operating conditions.

Opting out of 92dado marketing is straightforward. You can click "Unsubscribe" at the bottom of any promotional email. You can reply STOP to any SMS marketing message. You can update your communication preferences in your 92dado account settings. Or you can email [email protected] with "Marketing Opt-Out" in the subject line. Opt-outs take effect within 30 days. After opting out, you will continue to receive transactional messages — deposit confirmations, withdrawal notifications, security alerts — because these are essential account communications, not marketing.

Members who have activated self-exclusion through 92dado's responsible gaming tools are automatically removed from all marketing lists. No promotional communications will be sent during the exclusion period. This is a non-negotiable protection — if you receive a marketing communication after activating self-exclusion, please report it immediately to [email protected] so we can investigate and correct the issue.

92dado reviews and updates this Privacy Policy periodically to reflect changes in platform operations, legal requirements or industry standards. When material changes are made — changes that meaningfully affect how your data is used or your rights over it — we will notify active members by email at least 14 days before the changes take effect. Minor clarifications or non-material updates are made without advance notice but the "Last Updated" date at the top of this page is always revised.

The current version of the 92dado Privacy Policy is always available on this page. If you continue to use 92dado after a policy update takes effect, you are considered to have accepted the updated policy. If you disagree with any change, you should close your account before the change takes effect — your data will be handled under the then-current policy until closure is complete.

For any question, concern or formal request relating to your personal data at 92dado, contact us at [email protected] with "Privacy" or "Data Rights Request" in the subject line. Include your account username and a clear description of your request. We acknowledge all privacy-related correspondence within 24 hours and provide a substantive response within 30 days.

If you believe 92dado has mishandled your personal data, we want to know about it. Submit a formal complaint to [email protected] with "Data Complaint" in the subject line. We will investigate thoroughly and provide a written response within five business days. If you remain unsatisfied after our internal complaints process is complete, further information about escalation options is available from our support team on request.